Returns policy

Thanks for shopping at Dogsleepytime.co.uk
If you are not completely satisfied with your purchase, we are here to help you

Returns
You have 30 calendar days from the date of receipt to return the item unless the product is Personalized.
To qualify for a refund, your item must be unused and in the same condition as you received it.
Your product must be in the original packaging and have all tags.
Your item must have a receipt or proof of purchase.

After receiving the item, we will notify you that we have received your returned item. After checking the item, we will immediately notify you about the refund status.

If your return is approved, we will initiate a refund to your credit card (or original payment method).

You will receive a refund within a certain number of days, depending on the card issuer’s rules.

Please note the Personalized items are made special for you and can’t be returned.

Shipment
You will be responsible for paying your own shipping costs for returning the goods. Shipping costs are not refundable. If you receive a refund, the cost of refund will be deducted from the refund.

Contact
If you have any questions about how to return the product to us, please do not hesitate to contact us.